FAQ

Does all of the wood have imperfections?

Not all pieces will have imperfections. And not all imperfections are bad. Some of the "imperfections" may include:

• Color variation

• Natural hardwood variation

• Length variation

• Manufacturing variation

• Milling variation

• Shape variation

• Other visual imperfections that do not hinder proper use or prevent installation

How long should I allow my wood to acclimate before installing?

Acclimation times vary by species and product, but a rule of thumb is to acclimate wood floor products for at least three days. You’re trying to reach an equilibrium between the moisture content of the wood materials and the air where the product is being installed. Acclimation is the process of reaching this equilibrium moisture content – that is, the point at which the wood is neither gaining nor losing moisture.

What is 'rustic grade'?

Sometimes known as utility grade, cabin grade, or #3 common, rustic grade hardwood flooring is not known as the most expensive and most pristine but rather it is known for having character with a variety of shades, knots, visible grains and other small imperfections that give true meaning to the name "rustic". This is an excellent choice for budget that will add gorgeous personality to your home.

Can I mix & match to turn rustic into select grade flooring?

Because rustic hardwood flooring has marks and defects, it is better to buy select grade flooring if that is the look you are going for.

What is 'cabin grade'?

When you think of a cabin, you will likely picture a natural log cabin that looks cozy and strong. Cabin grade hardwood is durable and offers a solid and rough look. There is little to no consistency of the coloring or grain patterns, and you will see holes, knots, and mineral streaks across the surface. This makes cabin grade ideal for rooms that will see a lot of traffic.

Luxury Vinyl Plank FAQs

What is luxury vinyl plank?

Luxury Vinyl Plank, also known as LVP, is a luxury vinyl flooring that consists of planks as opposed to one large vinyl sheet or vinyl tile. It has become extremely popular over the last decade, due to its durability, water proofing, and built-in underlayment.

Does my new lvp flooring need to acclimate?

Contrary to popular belief, LVP does in fact need to acclimate. Much like hardwood and other flooring, the LVP needs to reach a point of moisture equilibrium. Though there are many factors to consider before deciding how long is long enough, a good rule of thumb for LVP is to let it acclimate for at least 48 hours before installing.

What is a floating floor?

Simply put, a floating floor system is any installation method that allows the flooring to “float’ freely above your subfloor. This just means the floor is not glued or nailed down to the subfloor.

Can I use LVP if I already have traditional hardwood flooring?

In a word, YES! LVP is great for many reasons, one of them being that it goes very well with existing flooring. There are loads of color schemes that will help match and contrast to your existing floors. It is not uncommon for people to install LVP alongside of, or even over existing hardwood.

How do I install LVP?

We have attached Timeless Design's installation guide! Click here for the PDF instructions!

Location And Delivery

Where are you located?

Hilltop Supply is located at 1618 KY-455, Sparta, KY 41086.

• 45 minutes south of Cincinnati, OH

• 50 minutes from Lawrenceburg, IN

• 60 minutes north of Louisville, KY

• 75 minutes from Lexington, KY

What are your pickup and delivery options

Hilltop Hardwood and Supply serves clients nationwide. There are 3 options available.

• Client pickup at our shop - We operate Monday through Friday 8:00 am to 6:00 pm, Saturday 9:00 am to 3:00 pm and we are closed on Sundays. We try our best to accommodate schedules, so please contact us if your need is outside of business hours.
• Local Delivery - We provide delivery services to our clients for a flat rate. We deliver to our surrounding areas as well as select metro areas. If you are unsure if your location falls within our local delivery range, please contact us to discuss your options. Delivery availability is dependent upon area and the environments.
• Direct Shipping Nationwide - We serve clients nationwide, coast to coast. Our logistics company brings your materials directly to your door. The world of logistics is subject to frequent change due to rising costs of fuel and other operational costs. Please call us for a quote on shipping to your address.